Blacknight Reviews

I have been a black knight customer for 4 years ! I recently was involved in a car accident and was out of work for 10 weeks & lost a good friend in that car accident so was unable to return to work . Payment hadn't went thru from a change of card number . So they deleted my whole website and told me today they cannot retrieve my website. Not one phone call did they attempt , to allow me a chance , they sent automated emails , that were not read till today , but not one customer courtesy call after 4 years been a customer. This morning they took the month's payments missed , and called me later on to say my website was un - retrievable. Horrible to be dealt with this blow .. I feel this is their way of putting customers under pressure to re-develop a new online store with them.. Terrible company to deal with no loyalty what so ever to their customers.

Date of experience: 17 April 2024

Can't recommend Blacknight highly enough. LSS moving into new housing development and trying to install broadband but being fobbed off by other on site providers. One of which was my active provider. Officially a remote worker in Tech with servers based in UK, I was told to come back in 3 months! Contacted Blacknight who took the time to chase and organise physical connection (the final bit of wire into the house!). Now, a few days later, I am active with 1gb Fibre Broadband!! A huge relief and wholehearted gratitude to Noelle and her engineering team.

Date of experience: 11 August 2023

Fast and professional but no option to self host or move a domain no dynamic dns service offered - long story short registered a domain I'll never use! Reply:I either need a ddns or a static ip namecheap offer such service but cannot use a .ie domain or transfer only other option is to tunnel with cloudflare not ideal option for me. The middle of the road review is because as a modern "professional" service provider you think you would offer a ddns service like your competitors. And just for the record I would have no problem pay for sucha service.

Date of experience: 22 December 2023

Today I had another amazingly supportive experience with support / tech team member Gerard. I’ve called Blacknight in the past when clients have had tech emergencies or needed urgent help & Gerard is so knowledgeable, helpful & eager to resolve the issues - I cannot rate him highly enough. If you are lucky enough to have him deal with your queries/ you can be guaranteed you are in incredible hands. Thanks again Gerard for taking all of the stress away.

Date of experience: 16 January 2023

Great company for buying domain names and hosting. Discounted prices on new domains and great value in years 2, 3, and beyond. Tech support guys are always online if you have an issue and are quick to get back to you if they have to investigate further with engineering. Been using them for about 5 years now and no complaints.

Date of experience: 03 October 2022

When you are trying to get things done, it is nice to have a human on hand to fix it for you. Plain English support. In addition to great local tech support, domain price offers are reasonable. They have a sensible attitude to pricing and implementation of https certificates. Hosting.? Easy to buy, helped to implement by support, excellent. Also, they seem close to the ie domain registry people which helps. Moving from one black night account holder to another is made easy.

Date of experience: 07 September 2022

AS someone who doesn't have a clue about web site transfers or the dark hole they fall into when you try. These guys were brilliant in answering all my silly question and assisting on getting it back up and running.
Had amazing patience and have no problem recommending them.

Date of experience: 05 February 2022

Both helpful and knowledgeable in our change over to .ie. Minimum waiting time to get speaking with tech support along with extremely courteous staff. I would recommend this company to anyone who, like myself is not very computer literate. Black Knight staff make things look very easy.

Date of experience: 18 June 2021

Very simple and easy to register new web domain. Impressed with the prompt notifications on email.
As an aside, I picked Blacknight and knew about them via following Alan (the unofficial weather man) on twitter. Dont know Alan but thought at least I was giving something back for his free weather work.

Date of experience: 09 August 2021

Extremely pleased! Blacknight have been friendly, helpful and professional at every step as I've switched over to them as my web hosting service. Their website is very informative, their pricing is straightforward and clear, and all requests for advice, quotes or services have been answered extremely quickly. Highly recommended!

Date of experience: 01 August 2021

They block Koreans for no reason.
They identified me as an "fraud customer" and blocked my access just because I'm from Korea. I didn't even get into the shopping cart page, let alone sign up. They're the worst. Never use it.

Date of experience: 15 January 2024

Gavin helped me align my Outlook email account with Blacknight server in minutes- an insurmountable task for me if left to my own devices. He talked me through how to do it and then took control of my computer to do the couple of bits I could not manage directly. Fantastic service, great manners, short waiting time- five stars for Blacknights Gavin.

Date of experience: 06 July 2021

Blacknight has a horrible costumer service
Their services are not good either.
Would not recommend

Date of experience: 29 February 2024

I recently had to change over from Windows to Linux. As a not-very-computer-comfortable person, I was a bit intimidated by this prospect, but I needn't have been. The courtesy, professionalism and patience (mostly the latter!) I received from your customer service was nothing short of excellent. Don't know if I should name names, but thank you so much, James, Tony and Christopher. Blacknight is lucky to have ye.

Date of experience: 24 June 2022

Blacknight have been an absolute joy to deal with from start to finish. The customer service is unparalleled. I have fibre broadband installed in my business today, less than 3working days since the order was placed. Noelle was excellent in assisting me with their hosting packages and tidying up all the things I forgot I needed for setting up the website. I will wholeheartedly recommend their services to anyone who asks. Ronan.

Date of experience: 24 May 2021

I use Blacknight for few years now. User interface improved greatly, so it's easy to find and navigate for what you need. If its about DNS and all other server related stuff that you need to set up in order to make your website working, you can always count on customer service team - they are just the best. If it is about the service and acces to my website there was never any problem, all works smoothly. Highly recommended

Date of experience: 22 September 2022

Blacknight is an excellent company to work with. I designed my own website but had so many questions due to the design layout being different to what I've been used to. After all, it was very easy to use and it has so many fantastic additions and designs.

Emails were answered almost immediately in a friendly professional manner. No question went unanswered as I had experienced with my previous website provider. An absolutely pleasure to deal with Noelle Jordan.

Would highly recommend Blacknight.

Date of experience: 30 January 2023

Been using Blacknight for about 10 years, have tried a lot of other vendors for DNS for example but eventually transferred my domains back to BK. Reliable and pleasant to deal with support any time an issue has come up. 5/5 well deserved!

Date of experience: 18 February 2022

I have been using Blacknight for domains and hosting for years and find their service is excellent. Last year, I got their fibre broadband after Eir gave me the run around for 5 months. In less than a week, I was up and running. I have the 500Mbs fibre to home and constantly get the advertised speed. Even watching a 4K movie, the drop is minimal.
I cannot fault the service that Blacknight have given me over the years. They are the benchmark for other Irish companies

Date of experience: 11 April 2023

Had issues with my hosting and contacted Blacknight customer support. Garry (the agent on my case) was super helpful and did a really good job. That's exactly what we want from customer services: Clear guidelines and help when needed. Congrats on the job well done and thanks for your help.

Date of experience: 02 November 2022